Store Manager
NEW YORK, NEW YORK / STORE – NEW YORK, NY / FULL TIME / ON-SITE
Catbird is looking for an experienced retail Store Manager to join the team. As Store Manager you are
responsible for store sales, people management of the store staff, and developing store processes &
procedures to continuously elevate the customer experience, and overall growth of the business.
Store Managers build their team’s capabilities to drive strategy and achieve key business results; and
ensure all aspects of store operations are engaged, performing, and delivering a personalized, genuine, &
memorable customer experience.
This position is primarily based out of a specific store (New Store Opening), but will also assist with our
Williamsburg & Soho store locations as needed.
Key Responsibilities
Coach, train, and develop all store staff to ensure our teams are meeting our customer service
standards
Develops training plans for new employees using company tools and knowledge while
monitoring and maintaining existing staff’s learning and development
Maintains thorough awareness of policies, store operations and product knowledge; informs
employees of any product updates, policy changes and other company communication
Review and plan business objectives to meet monthly/quarterly sales goals
Partner with Area Manager and marketing teams for in store events
1/6/23, 2:33 PM Catbird - Store Manager
https://jobs.lever.co/Catbird/bcb91d9e-388e-47e6-8a3d-0fd4031dd68c 2/3
Supports, encourages, and develops staff to provide the highest level of customer service.
Assists sales associates with any customer service challenges or specific customer requests (i.e.
dissatisfied customer, returns, damaged merchandise, customer orders) and has the capacity to
know when to step in an escalated situation gracefully.
Our Ideal Candidate
2+ years retail leadership experience required
Experience leading a team of 10-25 store employees
Ability to prioritize during busy times
Flexible in regards to both scheduling and location, must have weekend availability
Experienced in creating/managing staff schedules
Experienced in using google office suite (Docs, sheets, pages) Jewelry and/or Clienteling
experience a plus
Looking for someone who understands that customer service is the MOST important thing,
more than 50% of the Store Manager's time is spent on the Salesfloor.
Someone who is nice, friendly, easy to get along with and has a good measure of common
sense.
We prioritize our customer’s entire store experience – we don’t work on commission, we
simply celebrate making our customers delightfully happy!
Compensations range for this role is $68,000-72,000 annually plus quarterly sales bonus
opportunity.