Assistant Store Manager

NEW YORK, NEW YORK / STORE – WILLIAMSBURG / FULL TIME / ON-SITE

Catbird is looking for an experienced retail Assistant Store Manager to join the team. As an Assistant Store

Manager you are responsible for store sales performance, our in store customer experience, and people

management of the store staff; developing store processes and procedures to continuously elevate the

customer experience and seamlessness of store operations. This position is primarily based out of our

Williamsburg store, but will also assist with our Soho store location based on the needs of the business.

Key Responsibilities

Manages Key Holders, Sales Associates and Zappers: providing coaching, balanced feedback,

and performance reviews.

Positive team communication. Maintains thorough awareness of changes to policies,

procedures and products; informs store team of any product updates, policy changes, or other

business information as needed.

Acts as point person for both staff and customers, answering high level questions and

resolving any customer service opportunities quickly, effectively, and ensuring customer

satisfaction.

Develops and executes training plans for new employees using company tools and knowledge

while monitoring and implementing to existing staff; including the development of Key

Holders.

Supports, encourages, and develops staff to provide the highest level of customer service.

Assists sales associates with various customer service challenges or specific customer requests

(i.e. dissatisfied customer, returns, damaged merchandise, customer orders) and have the

capacity to know when to step in an escalated situation gracefully.

Assume Store Manager responsibilities in their absence.

Our Ideal Candidate

Retail experience required

Experience leading a team required

Ability to prioritize during busy time

Flexible in regards to both scheduling and location

Jewelry experience a plus

Looking for someone who understands that customer service is the MOST important thing and

who is passionate about genuinely connecting with others.

Someone who is nice, friendly, easy to get along with and has a good measure of common

sense.

We prioritize our customer’s entire store experience – we don’t work on commission, we

simply celebrate making our customers delightfully happy!

Compensation for this role is $58,500-$60,000 plus quarterly bonus opportunities.