Sr. Associate, Loyalty

New York, NY

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• JOB SUMMARY

  Tory Burch is seeking a Senior Associate of Loyalty to manage and support customer loyalty initiatives. This role will support VIP experiences, loyalty programs/initiatives, and qualitative insights. This individual will collaborate with various business units to drive loyalty efforts and optimize customer value. Reports to the Senior Manager, Loyalty.

  JOB DESCRIPTION

  RESPONSIBILITIES

  VIP EXPERIENCES

  • Drive top customer community engagement (in partnership with a 3rd-party vendor)

  • Improve VIP gifting process

  LOYALTY PROGRAMS/INITIATIVES

  • Partner closely with cross-functional teams (Analytics, Buying, Creative, Email, Client Services, Distribution Center, Digital Marketing, Digital Product Management, Planning, Site Experience) to manage end-to-end execution of loyalty offers

  • Support the launch and enhancements of new loyalty programs

  • Collaborate with Retail Marketing on loyalty-related events and initiatives

  • Work closely with Product Marketing to drive direct mailer programs

  INSIGHTS

  • Collect qualitative insights inquiries, design and analyze customer surveys to drive actionable insights for various business units

  • Conduct research to understand loyalty competitive landscape

  EDUCATION & PRIOR EXPERIENCE NEEDED

  • Bachelor's Degree or equivalent work experience

  • 2+ years relevant experience in marketing and/or customer loyalty

  • Experience with driving end-to-end customer loyalty programs/initiatives

  • Experience designing, launching, and analyzing customer surveys

  • Analytical and data-driven to track performance and enhance programs/initiatives

  • Excellent project management and organizational skills

  • Strong written and verbal communication skills

  • Team player with the ability to build cross-functional relationships to achieve team goals

  CORE SKILLS

  • Adaptable – Change before you have to

    • Changes course easily – Knows when to be patient and when to push – Works well in the gray – Shows grace under pressure – Owns mistakes and learns from them – Balances multiple priorities

  • Entrepreneurial Spirit – Own it

    • Takes initiative, doesn’t wait for direction – Builds for the future – Takes personal ownership and accountability – Is resourceful in getting things done

  • Collaborative – No “I” in Tory

    • Is self-aware and open-minded – Integrates the perspectives of others – Is direct but respectful – Communicates cross functionally – Knows when to get people involved and when to make a decision – Takes an inclusive approach

  • Client & Brand Focus – Put yourself in Tory’s shoes

    • Passionate about the brand and the work – Creates a transformational client experience – Makes decisions in the best interest of the company and our customers – Focuses on internal and external customers

  • Live the Values – Being “Buddy”

    • Keeps the “Buddy Values” alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion) – It’s not just what you do, but how you do it – Contributes to a positive and productive environment

  • Functional Expertise – Know Your Stuff

    • Has the skills necessary to perform the job – Keeps current on trends, skills, and practices – Puts learning into practice

  Equal Employment Opportunity Statement

  Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

  Disability Accommodation

  Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact talent@toryburch.com.