Senior Director, IT Architecture and Engineering

Location : NJ - 499 Washington

• JOB SUMMARY

  The position is responsible for the long term technology roadmap planning, architecture, design, implementation, and day-to-day administrative support of backend IT Infrastructure services to the Tory Burch Global Retail and Corporate businesses. These services include, but are not restricted to: cloud, server, storage, database, messaging, directory services, network, firewall, voice, video, remote access services collaboration tools, and ERP infrastructure services. The role will collaborate heavily with Enterprise & Retail Applications, Security & Data Privacy, and Digital IT Leadership to ensure business functionality and technology alignment as well as superb service delivery and support in an efficient and cost effective manner. The position will own, direct and manage via their team, new project implementations and ongoing services.
  The person in this role must have deep and sound technical capabilities across many infrastructure disciplines. They must have a broad experience in managing both on premise and outsourced systems and must have a strong understanding of the business, strong relationship building skills, effective leadership skills and excellent communication skills.
  
  This position reports to the VP of Global IT Infrastructure and Shared Services and manages a total team size of 12-15 (FTE and contract).

  JOB DESCRIPTION

  Responsibilities:

  • Create and execute the 2-3 year infrastructure technology roadmap and architecture

  • Responsible for detailed design and configuration of new infrastructure services/projects

  • Oversee new system implementation and delivery

  • Deliver the day-to-day management of existing backend infrastructure services

  • Ownership of Tier 2/3 Incident, problem and change management for the backend IT Infrastructure

  • Provides subject matter expertise for IT projects and initiatives

  • Collaborates with IT and Business Leadership in the planning and implementation of technology solutions.

  • Develop and test a consistent, reusable disaster recovery process for the delivered IT services.

  • Manage and develop a high quality architecture and infrastructure team

  • Deliver reporting on SLA achievement and infrastructure status

  • Creates and uphold Standard Operating Procedures and documentation

  • Ensure appropriate capacity and performance planning for the infrastructure to maintain and accelerate global business growth

  • Develop and publish metrics for operational, planning, and forecasting purposes

  Experience:

  • 8+ years experience in IT management

  • 12+ years Experience in IT Systems Delivery

  • 12+ years Experience in Microsoft O365 & Azure, Google Cloud and Cisco technologies

  • Experience with SAP Hosting/Basis

  • Experience in the Retail industry a plus

  • Experience in managing multiple projects and support functions

  • Bachelor Degree in Business or Technical Discipline or an equivalent combination of education, training, and experience.

  Skills:

  • Technology visionary for both Corporate and Customer facing areas

  • Ability to translate vision to functional reality

  • Strong sense of ownership and accountability

  • Ability to work “in the grey” with little direction and bring clarity where needed

  • Detail oriented and willingness and ability to be “hands on”/in the detail

  • Excellent interpersonal skills with a strong sense of team and team leadership

  • Ability to leverage vendor relationships

  Desired Attributes:

  Please note any skills/qualities you would want someone to have in this role in addition to our core skills:

  • Adaptable – Change before you have to

    • Changes course easily – Knows when to be patient and when to push – Works well in the gray – Shows grace under pressure – Owns mistakes and learns from them – Balances multiple priorities

  • Entrepreneurial Spirit – Own it

    • Takes initiative, doesn’t wait for direction – Builds for the future – Takes personal ownership and accountability – Is resourceful in getting things done

  • Collaborative – No “I” in Tory

    • Is self-aware and open-minded – Integrates the perspectives of others – Is direct but respectful – Communicates cross functionally – Knows when to get people involved and when to make a decision – Takes an inclusive approach

  • Client & Brand Focus – Put yourself in Tory’s shoes

    • Passionate about the brand and the work – Creates a transformational client experience – Makes decisions in the best interest of the company and our customers – Focuses on internal and external customers

  • Live the Values – Being “Buddy”

    • Keeps the “Buddy Values” alive: Honesty + Kindness, Passion + Humility, Integrity + Compassion, Excellence + Humor. – It’s not just what you do, but how you do it – Contributes to a positive and productive environment

  • Functional Expertise – Know Your Stuff

    • Has the skills necessary to perform the job – Keeps current on trends, skills, and practices – Puts learning into practice

  • Exceptional analytical and metrics driven approach to problem solving and solution development

  • Understanding and demonstrated proficiency of system’s analysis tools and methodologies.

  • Strong process focus

  • Excellent communication skills (verbal and written)

  • Demonstrated people management experience and development of technical staff

  Equal Employment Opportunity Statement

  Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

  Disability Accommodation

  Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact talent@toryburch.com.