Manager, SAP Systems

Location : NJ - 499 Washington

• JOB SUMMARY

  The position is responsible for overseeing day-to-day support of SAP Systems, Basis efforts and managed service provider for the Tory Burch Global Retail and Corporate businesses. The role acts as point person for SAP infrastructure service delivery and must collaborate heavily with architecture, third party providers, international operations and service delivery teams as well as the applications teams. The position manages the health of all SAP supportive mechanisms to ensure high performance access and availability to SAP business applications and services. This role will be a key contributor within a collaborative team environment and a strong service-oriented culture.
  
  The person in this role must have good technical capabilities across SAP and Cloud Hosting disciplines. Google Cloud Platform, HANA, Fiori, CAR, and S4 experience is a plus. This person must have a strong understanding of the business, strong relationship building skills, effective leadership skills and excellent communication skills.

  JOB DESCRIPTION

  This position will have three key areas of responsibility:

  Ability to manage the implementation, configuration, monitoring, and support the Company's SAP landscape.

  • Responsible for all aspects of the SAP technical architecture, application optimization and process enforcement to provide a secure, reliable and acceptable application performance across the SAP and associated bolt-on application footprint.

  • Provides subject matter expertise for SAP Project and initiatives

  • Creates and uphold standard operating procedures and documentation

  • Meets financial requirements by submitting information for budgets and monitoring expenses

  • Responsible for SAP systems design, implementation and delivery

  • Responsible for day-to-day management of global SAP availability

  • Maintains standardized operational process and measurement criteria to track and manage highly reliable and resilient SAP infrastructure

  • Develops and maintains relationships with delivery partners

  Work closely with Managed Services Provider and Business Partners.

  • Oversees a portfolio of projects and is responsible for the quality of the delivery of scope, schedule, and budget.

  • Serves as the primary liaison for SAP portfolio of projects like Implementation, Hardware/ Software Upgrade, Roll-Out and Enhancements with vendors and application owners.

  • Providing assisting other groups in problem resolution

  • Drives continuous improvement initiatives

  • Mediates when problems arise and manage the contractual aspects of the services

  • Implements and enforces use of change management tools and process. Manages customer expectations on troubleshooting and break-fix services across the entire technology stack of applications and infrastructure

  Continue knowledge assessment and education of SAP releases and functionality coordinating cross-functional and across-application work teams

  • Lead overall SAP technical governance in partnership with functional teams and the SAP managed service provider

  • Continually assess the impact of emerging SAP technologies against strategic business needs and interpret business value for the leadership team in a consultative capacity

  • Own Executive level communication and interaction including consulting, and translating tower needs and strategies into achievable and sustainable technical architectures

  • Demonstrate forward thinking to identify key trends, understand the business’ strategies and develop and deliver solutions and content that meet business needs and latest trends

  • Drive the vision, strategy, roadmap and implementation of performance indicators and supporting metrics and trends for SAP solution

  • Seek out continuous improvement opportunities and provide input and recommendations

  ADDITIONAL EXPERIENCE & SKILLS

  • Stay up to date on current technology trends

  • Proven ability to lead and facilitate workshops and to identify business requirements

  • Ability to manage and deliver multiple priorities in a constrained timeline

  • Strong problem solver with the ability to analyze cause and effect relationships

  • Proactively propose alternate solutions to the business as and when needed

  • Showcase ownership to resolve / coordinate issues within SLA

  • Excellent Oral and written communication skills

  • Strong organizational and personal skills to successfully communicate with internal and external customers

  • Self-driven, motivated and results orientated

  • Strong listening skills and solution orientated approach to problem management

  EDUCATION & PRIOR EXPERIENCE NEEDED

  • 8-10 years’ experience in functional operational of various SAP modules and SAP management

  • Retail industry, manufacturing and/or logistics related to SAP experience is a plus

  • Experience in managing multiple projects and support functions

  • Bachelor Degree in Business or Technical Discipline or an equivalent combination of education, training, and experience.

  • Managing Basis teams, SAP Applications, S4/HANA experience and exposure a plus

  • Managing Open Text, Archiving S4, CAR, GCP, Enterprise Portal, and ECC

  • Experience managing onshore and offshore resources

  • Experience managing a managed services provider

  • Experience with cloud technologies and cloud architectures

  Equal Employment Opportunity Statement

  Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

  Disability Accommodation

  Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact talent@toryburch.com.